Support - FAQs

Frequently Asked Questions

1. About User Registration and Accounts

Q. Is account registration required to use the app?

A. Yes, it is required. To ensure that your important data is safely transferred when you switch devices or lose your phone, we ask that you register your account using an email address.

Q. I forgot my password / I want to change it

A. You can change your password by tapping “Change Password” at the bottom of the “Profile Settings” screen in the app.

Q. If I upgrade my smartphone, can I transfer my data?

A. Yes, you can transfer your data. Just download the app on your new smartphone and log in with the same email address and password you used before, and all your data will be restored automatically.

Q. I would like to delete my account (cancel my membership)

A. Please follow the steps by selecting “Permanently Delete Account” at the bottom of the “Profile Settings” screen. Your subscription data and account information will be permanently deleted from our servers.

2. About Service Registration and Management

Q. [Important] If I cancel my subscription in this app, will my actual service subscription also be canceled?

A. No, deleting data within this app is not linked to canceling your actual service subscriptions. You must cancel your service subscriptions yourself through the official websites of each service (such as Netflix or Amazon) or via the settings screen in the App Store or Google Play.

Q. How do I sign up for a service that’s currently in its free trial period?

A. On the service registration screen, turn on the “Free Trial” switch and enter the trial end date. You’ll receive a notification before the end date, so you won’t forget to cancel.

Q. What if the payment currency for an overseas service is in dollars or euros?

A. When you select a region in your profile settings, the currency for that region will be set. Tap the gear icon in the upper-right corner of the app, then select your region under “Edit Region” in your profile settings. On the dashboard and reports screens, the total amount is automatically converted to the currency of your region of residence (e.g., yen for Japan) based on the latest exchange rates.

3. About the Report and Simulation Features

Q. What is the “Value-for-Money Diagnostic Score”?

A. Based on the “frequency of use,” “satisfaction,” and “monthly fee” you’ve set, the app independently rates whether the service is worth the price on a scale of 100. Please use services with low scores as a guideline for considering cancellation (decluttering).

Q. How should I interpret the payment simulation graph?

A. This graph shows a monthly forecast of future expenses that would occur if the services currently registered as “Active” continue as is. It helps you check whether these expenses will overlap with months when you pay annually and cause you to exceed your budget.

4. About Profile Settings and Notifications

Q. I haven't received advance notice of the payment date

A. Please check the following three points.

    1. In-App Permission Settings: If you see “Edit Notification Settings (warning icon)” on the profile settings screen, tap it to grant permission for “Alarms and Reminders” on Android or iOS.

    2. Setting the Notification Time: If you register for the service after the “notification time” you set in your profile settings has passed, the first notification will be scheduled for “the following month (next time).”

    3. Smartphone Settings: Please check the Settings app on your smartphone to make sure notifications for this app are enabled.

Q. Can I change the timing of notifications (how many days in advance and at what time)?

A. Yes, you can freely customize these settings under “Notification Timing (X days in advance)” and “Notification Time” on the “Profile Settings” screen. When you make a change, the new settings will apply to all your registered services.

Q. What is the “snooze feature”?

A. If you turn on “Snooze” in your profile settings, you’ll receive a single reminder notification exactly one hour after the specified notification time. Use this feature if you want to avoid forgetting to check your notifications.

Q. Can I switch to dark mode?

A. Yes. Under “Profile Settings” > “Theme,” you can choose from “Light,” “Dark,” or “Follow System Settings.” You can also change the accent color (skin color) for the app icon and other elements to your preferred color.

5. About Purchases and App Specifications

Q. Does this app itself incur a monthly fee (subscription)?

A. No, there are no additional charges. This app is a “one-time purchase.” Once you purchase the app, you can use all its features forever without any additional charges or monthly fees.

Q. Are there ads displayed within the app?

A. No, to help you focus on managing your money, we do not display any ads within the app.

Q. Will my credit card information and other details be saved in the app?

A. No, it is not saved. This app is strictly a “tool for tracking and managing expenses” and does not have any features that link to actual credit card numbers or bank accounts, so there is no risk of information leakage.

Q. Can I switch to dark mode?

A. Yes. Under “Profile Settings” > “Theme,” you can choose from “Light,” “Dark,” or “Follow System Settings.” You can also change the accent color (skin color) for the app icon and other elements to your preferred color.